How To Develop Listening Skills For Effective Workplace Communication
We have a set of two ears and one mouth for a purpose—effective communication is reliant on using them in proportion, and this requires having good listening skills.
The workplace of the epoch of the 21st century may not look the same as it did before COVID-19 spread completely in the world like wildfire, but that doesn’t indicate you can recline your standards in the profession. If anything, Zoom meetings, conference calls, and the endless time spent behind a screen have built a greater level of expectations for coinciding behavior and speech. And this goes considerably than solely muting your microphone throughout a meeting.
Productive workplace communication has been a topic of conversation for decades, yet, it is seldom approached or executed due to a lack of recognition and private possession by all participants.
Effective communication isn’t just about articulating precisely or determining the suitable choice of information. It starts with deliberate listening and being prompt. Here’s how to develop your listening abilities for effective workplace communication.
SUMMARY OF CONTENTS
- Listen to Understand, Not to Chat
- Effective Speech Isn’t Always Through Exchanging Words
- Eliminate All Disturbances, Once and for All
Listen to Understand, Not to Chat.
There are stiff variations between listening and hearing. Listening requires intention, concentrated effort, and intensity, whereas hearing utterly requires low-level perception that someone else is speaking. Listening is a deliberate activity that allows one to be present and at the moment while hearing is submissive and simple.
Which one would you prefer your co-workers to implement you while you give out your company-wide presentation? It’s a no-brainer.
Listening can be one of the most compelling tools in your communication armory because one must listen to appreciate the advice being given to them. As a result of this broader understanding, communication can be streamlined because there is a greater level of understanding that will promote effective follow-up issues, discussions, and problem-solving. And just because you heard something doesn’t mean you actually understood it.
We take this for granted every day, but that doesn’t indicate we can use that as justification.
Your mind is continually browsing your surroundings for warnings, opportunities, and circumstances to encourage your expertise to assist your endurance. And yet, while we are long past the days of fretting about being eaten by wildlife, the neurocircuitry accountable for these devices is still hard-wired into our psychology and neural processing.
A well-known illustration of this is the creation of memories. Proof in point: where were you on March 12, 2014? For most of you reading this article, your mind will go absolutely blank, which isn’t fundamentally wrong.
The brain is far too efficient to remember every specific feature about every event that happens in your lifetime, largely because many events that transpire aren’t always that necessary. The brain doesn’t—and shouldn’t—care what you ate for lunch 4 weeks ago or what shade shirt you wore golfing last month. But for those of you who remember where you were on March 12, 2014, this day probably holds some sort of importance to you. Maybe it was a birthday or an anniversary. Possibly, the day your child was born. It could have even been a day where you lost someone particular in your life.
Notwithstanding the situation, the mind is highly spurred through passion and commitment, which is why memories are usually collected in these situations. When the brain’s emotional cores become activated, the brain is far more fit to remember an event. And this is also true when intention and focus are implemented to listening to a discussion.
Effective Speech Isn’t Always Through Exchanging Words.
While we typically link communication with words and linguistic statements, communication can come in all forms and structures. In the Zoom meeting epoch we exist in, it has become far more challenging to employ and experience these other forms of language. And this is because they are typically simpler to see when we are sitting face to face with the person we speak to.
Body language can play a vital role in how our words and communication are understood, particularly when there is disunion concerned. When someone tells you one thing, yet their body language shrieks something completely different, it’s challenging to let that go. Our brain instantly starts to search for more knowledge and unavoidably prompts us to follow up with inquiries that will provide more excellent clarity to the situation at hand. And in all truth, not saying something might be just as crucial as actually stating something.
Eliminate All Disturbances, Once And For All.
As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying belief that will prevail in all aspects of communication. Disturbances are a surefire way to guarantee a lack of judgment or understanding of communication, which in turn, will create incapability and a poor foundation for communication.
This should come as no astonishment, particularly in this day and age where people are continually occupied by social media, text messaging, and endlessly reviewing their emails. We’re cemented in a social norm that has seized our love for the addictive dopamine charge and altered our capacity to positively focus our energies on the task at hand. And these disturbances aren’t just distractions for the time they’re being used. They use up coveted brainpower and fundamental methods that secondarily limit our capacity to get back on course.
Alina Asim Bawa.