Overview of business communication
One of the most critical tools in a professional’s toolbox is communication. Verbal contacts, emails, phone conversations, and other forms of communication are a part of daily business activities.
When it comes to getting a promotion, closing a transaction with a new client, or selling a business idea to executives, effective communication can make all the difference.
1. Channel of the message.
You can communicate with your coworkers in a variety of ways. Make sure you’re using the best tool for the job. Use an official channel, such as an office email or a company-wide message, if you’re making a formal statement (such as the office being closed for a specific holiday).
You may use an instant message or text message system to deliver a piece of informal information (such as information on the Marketing Department’s annual softball game).
2. Consider your audience
It’s not just about what you want to say when it comes to communication; it’s also about what your audience needs to hear. In any communication, it is critical to consider the audience’s point of view.
Consider the following scenario: you’re launching a fitness project at work that you know won’t be popular with everyone. You might wish to incorporate specifics on the contest’s health benefits while presenting the facts to help persuade individuals disinterested in the notion.
3. Choice of words
“People who use big words think they sound educated” might be stated more simply and efficiently as “Proponents of an inflated vocabulary profess to be sophisticated.” Simple writing is easy to read and comprehend for your audience. If your reader stumbles over your words, the point you’re trying to convey is likely to be lost.
Read the power of words.
4. Anticipate the questions
Someone will almost certainly question how you became interested in an obscure topic (such as The Longevity of Carbon Fibers and How They Relate to Cat Food) if you give a presentation on it. You don’t have to include that information in the slide, but having the answer ready for the Q&A session is a good idea.
5. 93% of communication is non-verbal.
Keep in mind that nonverbal communication accounts for 93% of all communication. Keep your nonverbal cues and communication in mind when answering questions, presenting a presentation, or communicating in general.
Check to see if your posture, gestures, facial expressions, and other non-verbal clues convey the same message as your words.