Automation is a pertinent topic for all enterprises and the focus transcends departments ranging from IT to Operations and Finances to Sales; all can increase productivity and reduce costs with automation. But how do departments ensure that they are maximizing the value of investments in software automation? How do they monitor exactly what digital workers are doing, when, for whom, how often, at what cost, and for which benefit? This is where RPA Monitoring comes into the picture.
Some of the Challenges with RPA
Robotic Process Automation implementations can bring a number of new challenges to any organization. Below are some examples of the questions that Department Heads, as well as Automation CoE, Leads ask on a daily basis:
- How do you protect your automation investment and put a number against what you are saying?
- When something goes wrong, how can you quickly find out what caused the issue?
- How do you make sure all Digital Workers are being utilized fully and they are all performing automation tasks correctly?
- How do you differentiate one Digital Worker from another when diagnosing these issues?
- When broadening the scope of automation, how do you configure one Digital Worker to Orchestrate other Digital Workers to execute tasks?
Clearly, not having the capability to monitor RPA assets means the potential to lose control.
Before we discuss the importance of RPA Monitoring let’s just outline exactly what it actually means –
RPA MONITORING describes tools that give authorized human workers the ability to track their organization’s Robotic Process Automation activities in real-time. An effectively – architected RPA Monitoring tool gives clients a much clearer idea of the activities and performance of their Digital Worker Assets. For example:
- Is this Automation Program working?
- How can this Automation Program be improved?
- Where else can this Automation program be applied?
- When should a Digital Worker carry out a specific task?
- Which Automation tasks are the priority tasks at specified times?
- Which Automation tasks should be queued and executed when Digital Workers become available?
- Are we getting the most out of our investment in Digital Workers?
Key Reasons for Using RPA Monitoring
Organizations that have ongoing RPA programs, but have not introduced effective RPA Monitoring tools to their automation strategies will have to calculate Digital Worker performance and task execution manually. This is time-consuming and the time that Department Heads or IT Departments take to manually monitor Digital Worker performance can cancel – out the benefits of automating in the first place. Hence, using RPA Monitoring can automate the monitoring of software automation. Whilst the reasons for RPA Monitoring are many, here are 3 reasons for using RPA Monitoring:
1. The ability to observe Digital Workers in real-time
If you do not have a no-code RPA Platform like Blue Prism, this can also mean having to re-code parts of Automation Workflows. An effective RPA Monitoring tool will identify any unwanted bottlenecks, inefficiencies, data quality issues, control, and more.
2. It brings the possibility of continuous improvement
When using Blue Prism Digital Workers, which are no-code and come with the ability to drag and drop additional automation sub-workflows into existing workflows, as well as to reuse automation objects, this means that the ability for RPA Monitoring to inspire continuous improvement is actualized.
3. Measuring the ROI of an Automation project
This is very important for stakeholders, so the ability to report on positive results and make necessary changes comes in handy. The performance of any Digital Worker is best measured through RPA Monitoring and reports can easily be generated. Users can see the metrics for throughput times, introduce continuous compliance checking, and benefit from various other features.
Some Organisations have a full spectrum of Blue Prism Certified Architects, Solution Designers, and Developers. This means that we can implement a solution built with continuous improvement in mind, the ability to keep track of all deployed and active Digital Workers, monitor your KPIs, while also being able to take immediate action if your goals are not being met.