How do I help my friend with a problem he’s having?
Don’t rush to offer advice. Let them know you are there for them and that you want to help where you can. If they don’t want to talk about it, respect that. Let them know you are worried and that you are happy to listen when they want to talk, or suggest other people. By listening and responding in a non-judgmental and reassuring manner, you are helping in a major way.
Knowing what to say can sometimes be difficult. You might not be sure how to start a conversation with them, or you might be worried about saying the wrong thing. You could say things like “I’ve noticed that you seem a bit down lately”, or perhaps, “You seem like you are really down, and not yourself, I really want to help you. Is there anything I can do?” Showing that you are willing to listen to what is going on can be really supportive of your friend.
Encourage your friend to get some support. They might want to start by talking with their family about what has been going on or they may prefer to talk with someone that they do not know, like a doctor or health professional. You could help them to find and arrange an appointment with a health professional; you might even offer to go with them to their first appointment to help them feel more relaxed about it. If they don’t feel comfortable with the first health professional, then you could help them find another
You need to start looking at this with the right perspective first; don’t label your friend as one having problems. I’m not telling you not to care, of course, you should, but that should not affect how you would treat your friend. You can help her by doing something so passive and so easy; by just being there when she needs you.
Never even think about bringing up her problems ever in the initial stages at least; the first thing you have to do is earn her real trust. Not the kind of trust you have when your friend introduces you to some person they know but you didn’t, but the kind that you get through time and patience. The kind of trust that removes any and all kinds of doubt they might have about you, which they concluded about based on their life experiences.